Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date on which you or a third party named by you, who may not be the carrier, have taken possession of the goods.
To exercise your right of cancellation, you must inform us,
Am Schorn 17
Tel. +49 (0) 211 16 34 00 31
of your decision to withdraw from this contract through means of an unambiguous declaration (e.g. a letter mailed by post, a fax or an email). You can use the attached sample cancellation form for this purpose, but this is not compulsory. You can complete and submit the sample cancellation form or any other unambiguous declaration. If you make use of this option, we will confirm receipt of your notice of cancellation immediately by email.
In order to observe the cancellation period, it is sufficient that you send notice of cancellation before the cancellation deadline.
Consequences of cancellation
If you cancel this contract, we are under obligation to reimburse all the payments that we have received from you, including shipment costs (with the exception of the additional costs arising from your choosing a type of shipment other than the most favorable standard shipment offered by us) without undue delay and at the latest within fourteen days from the date on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same payment method that you used for the initial transaction, unless we explicitly agree otherwise with you; you will in no event be charged fees for this reimbursement.
We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever happens first. You must send back or hand over the items without undue delay and in any event no later than fourteen days from the date on which you notify us of cancellation of this contract to the following address:
Am Schorn 17
The deadline is met if you send back the goods before the end of the fourteen day period. You will bear the direct cost of returning the goods.
You will only be liable to pay for any diminished value of the items resulting from your handling the items for reasons other than what is necessary for ascertaining the condition, nature and functioning thereof.
End of cancellation policy
DOWNLOAD Cancellation Template (35 KB)
4a. Returns costs for cancellations
4a. For returns from abroad please refer to German law (Art. 6 of the Fernabsatz-Richtlinie): The direct returns costs from abroad are paid for by the purchaser.