1.1 These terms and conditions are valid for all deliveries by Persona-Mini to consumers (§ 13 BGB). Consumer is any natural person who closes a legal transaction neither on a commercial basis, nor for a self-employed purpose.
1.2. The customer accepts these terms and conditions by clicking on the field “I accept the Terms and Conditions” when placing an order via the completed order form. Persona-Mini does not accept conflicting or different terms defined by the customer unless these have been specifically agreed beforehand.
2. Contracting Partner
The purchase agreement is with
Am Schorn 17
Our customer services department is available for questions, refunds and complaints from Monday to Saturday, 10 am until 7 pm on + 49 (211) 16340031 as well as via email at firstname.lastname@example.org.
3. Offer and contract completion
3.1 Every care has been taken to use images that most acurately reflect the actual item, but this a legally non-binding online catalogue inviting customers to place an order. It may be subject to errors.
3.2 Your order for the items listed on the order page becomes legally binding once you have clicked on the “order” button in the last part of the order process. Once we have confirmed your order by email following receipt of your order the sales contract will be completed.
4. Cancellation procedure
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date on which you or a third party named by you, who may not be the carrier, have taken possession of the goods.
To exercise your right of cancellation, you must inform us,
Am Schorn 17
Tel. +49 (0) 211 16 34 00 31
of your decision to withdraw from this contract through means of an unambiguous declaration (e.g. a letter mailed by post, a fax or an email). You can use the attached sample cancellation form for this purpose, but this is not compulsory. You can complete and submit the sample cancellation form or any other unambiguous declaration. If you make use of this option, we will confirm receipt of your notice of cancellation immediately by email.
In order to observe the cancellation period, it is sufficient that you send notice of cancellation before the cancellation deadline.
Consequences of cancellation
If you cancel this contract, we are under obligation to reimburse all the payments that we have received from you, including shipment costs (with the exception of the additional costs arising from your choosing a type of shipment other than the most favorable standard shipment offered by us) without undue delay and at the latest within fourteen days from the date on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same payment method that you used for the initial transaction, unless we explicitly agree otherwise with you; you will in no event be charged fees for this reimbursement.
We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever happens first. You must send back or hand over the items without undue delay and in any event no later than fourteen days from the date on which you notify us of cancellation of this contract to the following address:
Am Schorn 17
The deadline is met if you send back the goods before the end of the fourteen day period. You will bear the direct cost of returning the goods.
You will only be liable to pay for any diminished value of the items resulting from your handling the items for reasons other than what is necessary for ascertaining the condition, nature and functioning thereof.
End of cancellation policy
DOWNLOAD Cancellation Template (35 KB)
4a. Returns costs for cancellations
4a.1 For returns from abroad please refer to German law (Art. 6 of the Fernabsatz-Richtlinie): The direct returns costs from abroad are paid for by the purchaser.
5. Prices and shipping costs
5.1 Prices are as stated on persona-mini.de at the time of order. These prices are those of Persona-Mini and are in EURO. The prices are gross, including any tax but excluding delivery charges.
5.2 Delivery is charged in addition to the stated prices and delivery charges are outlined in the section “Delivery” on the home page.
6.1 Delivery in Germany will be through DHL or Hermes.
6.2 Unless stated in the product description, delivery will be 3 – 5 days after contract completion (in the case of advance payment upon receipt of the total amount including shipping costs).
7.1 The purchase price is due with immediate effect once the order has been accepted. The customer can pay in advance, via PayPal or credit card. Our bank account details are:
Account-no. 1006300394, Sorting code 30050110, Stadtsparkasse Düsseldorf
IBAN: DE18300501101006300394, BIC: DUSSDEDDXXX
For payments by credit card, we use the credit transfer method 'SSL for the encryption of your personal data.
7.2 Your retention rights only apply, if your claims are based on the same contractual relationship.
8. Ownership rights
All products remain remain our property until we have received payment in full from you.
The contract is saved on our internal system. Terms and conditions are accessible at any time on this page. If you have a customer account with us, then you can view your details by clicking on “client login”. Order details are sent to you by email. On order completion the contract details are no longer visible on the internet for security reasons.
10. Customer information
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under